FAQ

For more details, visit our Frequently Asked Questions (FAQ) section. If you have any further questions, feel free to reach out via email at info@luggage-lockers.hr or WhatsApp at +385 91 503 2153. We’re here to help!

What is Luggage Lockers?

Luggage Lockers offers secure, 24/7 self-service luggage storage in central Zagreb — just minutes from the main train and bus stations. We provide the best value in the city with flat pricing per locker (not per bag). A large locker fits up to 4 cabin-sized suitcases for just €18/day — that’s only €4.50 per bag/day. Whether you're searching for luggage storage near you in Zagreb or need a safe and fast solution, our self-service lockers are always open — no booking needed.

How does Luggage Lockers work?

Use our smart, quick & easy self-service lockers with a simple touchscreen and a unique 6-digit code. No account, app, or registration required. Access your luggage anytime — we’re open 24/7 and ready when you are.

What sizes of lockers are available?

We offer two locker sizes: Standard Locker: H46cm × W48cm × D85cm – ideal for 1–2 medium bags Large Locker: H61cm × W48cm × D85cm – fits up to 4 cabin-sized suitcases

Where are the lockers located?

You’ll find us inside Branimir Mingle Mall — just 600 meters from the Central Train Station, 900 meters from the Central Bus Station, and 1300 meters from Ban Jelačić Square. Looking for luggage storage near the main station in Zagreb? We’re in a perfect central location for tourists and travelers on the move.

What payment methods are accepted?

We accept all major credit and debit cards (Visa, MasterCard, etc.) as well as mobile wallets (Google Pay, Apple Pay, etc.). Cash is not accepted.

How much does it cost?

Our pricing varies depending on the locker size and the duration of your storage. For a detailed breakdown, please visit our Pricing page. You can store multiple cabin-sized bags in a large locker for a single price: €18 per day — or €4.50 per bag. We offer simple and fair flat-rate luggage storage with no hidden fees.

How long can I store my luggage?

You can store your luggage for a minimum of 4 hours and up to a maximum of 48 hours on-site. Need more time? For long-term storage (over 2 days), we offer special discounted rates — just contact us at info@luggage-lockers.hr.

Is my luggage safe?

All lockers are protected by advanced electronic locks and monitored 24/7 by CCTV. Additionally, Branimir Mingle Mall has its own on-site security personnel who check the premises regularly. For extra peace of mind, we also include free insurance up to €500 per locker against theft, vandalism, and fire — so your belongings are protected.

What if I forget my locker code?

Forgot your locker code? No problem — contact our customer support, and we’ll verify your details and help you retrieve your belongings quickly.

When can I access my locker?

You can access your locker 24/7. After Branimir Mingle Mall’s regular working hours, use one of the following entrances: – The side entrance (left of the main mall entrance) – The entrance through Wettpunkt Casino (right of the main entrance) – Or the garage entrance if arriving by car Whether it's day or night, our 24/7 luggage lockers near you are always accessible.

Can I store valuable or fragile items?

We recommend not storing valuables, fragile, or perishable items in the lockers. For full details, please check our Terms and Conditions.

Can I reserve a locker in advance?

Lockers are available without booking — just walk in and use them anytime. For long-term or group bookings, you can contact us via email at info@luggage-lockers.hr or WhatsApp at +385 91 503 2153.

What are the prices for long-term bookings?

We offer special discounted pricing for storage over 2 days. Just contact us via email or WhatsApp for a custom quote based on your needs.