FAQ

For more details, visit our Frequently Asked Questions (FAQ) section. If you have any further questions, feel free to reach out via email at info@luggage-lockers.hr or WhatsApp at +385 91 503 2153. We’re here to help!

What is Luggage Lockers?

Luggage Lockers offers secure and convenient luggage storage services in the heart of Zagreb. Located within Branimir Mingle Mall, we provide a safe and accessible place for your bags, suitcases, and belongings. Whether you're sightseeing or in transit, our lockers are the perfect solution for temporary luggage storage.

How does Luggage Lockers work?

Store your luggage in our smart, self-service lockers, secured with a unique 6-digit access code. Access your items at any time during our 24/7 service.

What sizes of lockers are available?

We offer two locker sizes for your convenience: Standard locker H46cm/18 inch x W48cm/19 inch x D85cm/33 inch. Large locker H61cm/24 inch x W48cm/19 inch x D85cm/33 inch.

Where are the lockers located?

Our luggage lockers are conveniently located inside Branimir Mingle Mall, just 600 meters from the Central Train Station, 900 meters from the Central Bus Station, and 1300 meters from Ban Josip Jelačić Square in Zagreb.

What payment methods are accepted?

We accept mobile payments, as well as Visa, MasterCard, and other major credit and debit cards. Please note that cash payments are not accepted for locker rentals.

How much does it cost?

Our pricing varies depending on the locker size and the duration of your storage. For a detailed breakdown, please visit our Pricing page or contact our customer support team for more information.

How long can I store my luggage?

You can store your luggage for a minimum of 4 hours up to a maximum of 48 hours on-site. For longer storage durations, please email us at info@luggage-lockers.hr to learn about special discounts for extended rentals.

Is my luggage safe?

Absolutely! Our lockers are equipped with advanced security systems and are under 24/7 CCTV surveillance. Additionally, we offer optional insurance for extra peace of mind.

What if I forget my locker code?

If you forget your locker code, our customer support team is available to assist you in retrieving your items and resolving any issues.

When can I access my locker?

Our luggage lockers are accessible 24/7. To access your locker after Branimir Mingle Mall’s regular working hours, use the side entrance, Wettpunkt Branimir Mall casino, or garage entrance.

Can I store valuable or fragile items?

We recommend that you do not store valuables, fragile items, or perishable goods. Please refer to our terms and conditions for further restrictions.

Can I reserve a locker in advance?

es, you can reserve a locker in advance by contacting us via email at info@luggage-lockers.hr or WhatsApp at +385915032153.

What are the prices for long-term bookings?

For long-term luggage storage (over 2 days), we offer special pricing. Contact us via email or WhatsApp for more details and a personalized quote.